Order Cancellation Policy

Effective Date: July 20, 2025

At PetDeck.store, we understand that sometimes plans change. Our cancellation policy is designed to be flexible and fair for both you and our fulfillment process.

🕒 Order Cancellation Window

You may cancel your order within 12 hours of placing it — no questions asked.
After 12 hours, your order may already be in processing or shipped and cannot be canceled.

📩 How to Request Cancellation

To cancel your order within the 12-hour window:

Email us at support@petdeck.store
Include your Order Number and reason for cancellation (optional)

We’ll confirm the cancellation and issue a full refund within 1–7 business days to your original payment method.

🚫 Late Cancellation Requests

If you contact us after 12 hours, we will try our best to accommodate your request. However:

If the order has already been processed or shipped, we cannot cancel it.
You may need to wait for the item to arrive and request a return instead (per our Return Policy).

🔁 Accidental Duplicate Orders

If you placed a duplicate order by mistake, notify us within 12 hours. We’ll cancel the duplicate and refund it in full.

💡 Tips to Avoid Cancellation Delays

Double-check your cart before placing an order
Save your order confirmation email
Act quickly if you change your mind

❓ Need Help?

If you have any questions or need assistance with cancellations, feel free to contact us:
📧 support@petdeck.store

We’re always here to help you and your pets with care. 🐾