Return & Refund Policy
Effective Date: July 20, 2025
At PetDeck.store, we want you and your pet to be completely happy with your purchase! If you’re not satisfied, we’re here to help.
🔁 Return Window
You may request a return within 2–3 days of receiving your order.
📦 Conditions for Returns
To be eligible for a return:
- Item must be unused, in original packaging
- Must include proof of purchase (order number)
- Request must be made within the return window
🚫 Non-Returnable Items
We do not accept returns on:
- Pet grooming or hygiene items (e.g., brushes, shampoos)
- Perishable items (e.g., pet treats)
- Items marked “Final Sale”
- Customized or personalized items
💰 Refunds
- Refunds will be issued to the original payment method
- Processing time: 5–15 business days
- If applicable, shipping charges may be non-refundable
🔄 Exchange Policy
We currently do not offer direct exchanges. If you’d like a different item, please return the original item and place a new order.
🚚 Return Shipping
Return shipping costs may be:
- Paid by PetDeck.store if item is defective, damaged, or wrong
- Paid by customer if returned for other reasons (e.g., change of mind)
We will provide the return address after approval of your return request.
⚠️ Damaged / Defective Items
Please contact us within 48 hours of delivery with:
- Order number
- Clear photos of the item and packaging
We’ll investigate and issue a refund or replacement where appropriate.
❗ Unauthorized Returns
Items sent back without contacting us first will not be accepted.
📩 How to Start a Return
To start a return, contact our support team at:
📧 support@petdeck.store
Include your order number, reason, and any relevant photos.
🏢 Return Address (For Approved Returns Only)
PetDeck Returns Department
340 S Lemon Ave, Suite 1234
Walnut, CA 91789, USA
(Returns sent without approval may be refused)